Electric & Hybrid Vehicle Service Support Training is an introductory training program designed for individuals with no prior automotive experience. It is not an apprenticeship or technician certification course, but rather a starting point for those interested in learning how electric and hybrid vehicles function and how to support their maintenance. The program focuses on basic electrical concepts, safety procedures, and hands-on tasks that prepare learners for support roles in auto shops and service environments.

Graduates may be prepared for entry-level support roles such as helping technicians in auto shops, assisting with parts and tools, or performing basic safety-related tasks under supervision. Some may find work in service departments, dealerships, or customer support roles where a basic understanding of electric and hybrid vehicles is helpful for organizing service appointments or explaining general information to customers.

Grade 12 graduation or equivalent (General Education Development, Adult Basic Education) or mature student status (age 19 and one year out of school). All transcripts must be “true certified copies” or originals.

Prior to acceptance, applicants must successfully complete the admissions interview and meet each of the following requirements listed under items 1) and 2) below.

1) Fulfill Math Assessment Requirement

Math Assessment requirement

• Domestic Students:
• a) Successful completion of a math assessment conducted in-house by Ace Community College with a minimum score of 50%
• OR
• b) Successful completion of provincially recognized Grade 10, 11, or 12 Mathematics with a minimum passing score of C.
• International Students:
• a) Successful completion of a math assessment conducted in-house by Ace Community College with a minimum score of 50%.
• OR
• b) International students can meet the Math Entrance Assessment requirement by providing an equivalent to Canadian High School Math 10, 11 or 12 with a passing grade of ‘C’. The credential must be evaluated and verified.

2) Fulfill Language Proficiency Requirement

Language Proficiency Requirement

All applicants must meet at least one of the following criteria (a, b, c, or d)

• a) Evidence that 3 years of full-time secondary education (Grades 8-12), or 2 years if the Grades are 10, 11, or 12, have been successfully completed in the program’s language of instruction in a country where the language of instruction is one of the principal languages*.

  *Applicants are advised to contact ACE Community College to confirm whether their country is officially recognized as one where English is the principal language of instruction for the purpose of meeting this requirement.

• b) 2 years of full-time post-secondary education* have been completed in the program’s language of instruction in a country where the language of instruction is one of the principal languages (includes international education credentials recognized through WES, ICES, and IQAS).

  *Language development courses (i.e., ELL courses) cannot be included in this calculation.

• c) Provide official, verified transcripts showing results for one of the English language proficiency tests listed below, with scores that meet or exceed the minimum requirements specified for each test.

  Test results must be dated no more than two years before the start date of the program:

  • ✓ International English Language Testing System: (IELTS) Academic Minimum overall score of 5.5
  • ✓ Test of English as a Foreign Language (TOEFL) IBT: Minimum overall score of 46
  • ✓ Canadian Academic English Language Assessment (CAEL): Minimum overall score of 40
  • ✓ Canadian English Language Proficiency Index Program (CELPIP): Listening 6, Speaking 6, Reading 5, and Writing 5.
  • ✓ Duolingo English Test (DET): Minimum overall score of 95
  • ✓ Pearson Test of English (PTE) Academic: Minimum overall score of 43
  • ✓ Cambridge English Qualifications: B2 First exam (FCE)
  • ✓ Institutions may include other Cambridge Qualifications at a higher level (i.e., C2 Proficiency (CPE)): Minimum overall score of 160 or “C”
  • ✓ Cambridge Linguaskill: Minimum overall B2 level
  • ✓ LANGUAGECERT Academic: Minimum overall B2 level
  • ✓ The Michigan English Test (MET): Minimum overall B2 level
  • ✓ ITEP Academic: Minimum overall score of 3.5
  • ✓ EIKEN: Minimum placement of Grade Pre-1

• d) Mature student applicants ONLY:

  Applicant is 19 years or older at the start of the program and is a Canadian citizen or permanent resident who cannot access their educational records or provide sufficient evidence of secondary or post-secondary education as outlined above:

  • I. Applicant must provide attestation that they have completed at least three years of full-time instruction in English in a country where English is one of the principal languages.

• II. Applicant completes an Accuplacer English Assessment (Next Generation: Reading, Writing, and WritePlacer) and achieves the following minimum scores:
  • ✓ Reading: 230
  • ✓ Writing: 230
  • ✓ Write Placer: 4

By the end of this program, students will be able to:

• Support in identifying the basic parts and systems of electric and hybrid vehicles
• Understand how EVs operate differently from gas-powered vehicles
• Assist in following safety steps around high-voltage components
• Support in using basic electrical tools to check circuits and connections
• Assist in reading basic error codes using diagnostic tools
• Gain awareness of how EV sensors and communication systems (like CAN Bus and OBD-II) work together
• Observe how scan tools are used to view live data and basic fault codes
• Observe battery inspection and testing procedures in a shop setting
• Participate in simple charging equipment and cooling system checks with guidance
• Set up, organize, and clean work areas and tools
• Follow instructions from certified technicians during basic repair and inspection tasks
• Record basic service notes or checklist items under supervision
• Learn and follow workplace safety rules, shop routines, and industry best practices
• Communicate clearly with team members and customers in a service environment
• Use professional time management and digital tools in a team-based setting
• Create a basic resume and practice answering job interview questions
• Become familiar with online job search platforms and digital literacy skills needed in today’s workforce

• Weekly on-campus tests will be conducted.
• Hands-on assessments, including a written final exam, will be administered at the end of the program to evaluate overall understanding.

To complete the program, students must achieve a minimum overall average score of 50% across all courses.

• The total program hours are 240.
• The full-time program length is 12 Weeks.
• The part-time program length is 16 weeks.

Students can expect to complete 1 to 3 hours of homework per day.

Program Textbook:

• Electric & Hybrid Vehicle Service Support Training – eBook
  • Author: ACE Community College
  • Publisher: ACE Community College

Personal Protective Equipment (PPE):

• CSA-approved safety glasses with side shields
• CSA-approved steel-toe safety boots
• Mechanic’s gloves (general purpose)
• High-visibility safety vest (Class 2 or 3)
• Hearing protection (earplugs)

Student Tool Kit:

• Digital multimeter (auto-ranging with continuity test)
• Basic screwdriver set (flathead and Phillips)
• Adjustable wrench (8″ or 10″)
• Needle-nose pliers
• Wire cutters/strippers
• Tape measure (at least 16 ft)
• Electrical tape (black)
• Lockout/Tagout tags

Student Supplies:

• Laptop (for accessing Moodle LMS, completing safety training modules, assignments, and quizzes)
• Pen, pencil, paper, and other basic school supplies
• Basic calculator (non-programmable)